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Everything you need to know about the Facebook content board

The Facebook Board on Tuesday announced an increase in its revenue so that users can lodge a complaint about content left on the site and content removed.

Here are some key facts about how the board works:


The board, which some have called the Supreme Court of Facebook Inc, could reverse the company’s decisions on whether certain pieces of content should be displayed on Facebook or its Instagram photo sharing platform. It may also recommend changes to Facebook’s content policy, depending on the decision or request of the company, but this is not binding.

The board, which makes decisions on a small section of Facebook’s content decisions, said it intended to select cases with broader consistency. It said it had received more than 300,000 cases since it opened its doors in October 2020 and had issued less than 10 decisions.

It will not deal with direct Instagram messages, Facebook messaging for WhatsApp and Messenger, its dating service, or its actual Oculus products.


The board, backed by staff, decides which case to review. Cases can be filed by users who have completed the Facebook grievance process or by Facebook itself on “significant and difficult” cases.

Each case will be reviewed by a team of five members, at least one from the same region as the case arose. The panel may request topic experts to assist in its decision-making, which must be finalized by the entire board.

The decision of the board – which is binding without violating the law – must be made and implemented within 90 days, even though Facebook may request a quick 30-day review of various cases, including those with “real world emergency consequences.”

Users will be notified of the board’s decision in their case and the board will publicly announce this decision. When the board provides policy recommendations, Facebook must publish a response within 30 days.


The board will eventually have about 40 members.

Facebook has nominated four seats – former US circuit judge Michael McConnell and U.S. Constitutional legal expert Jamal Greene, Colombian attorney Catalina Botero-Marino and former Danish Prime Minister Helle Thorning-Schmidt – who nominated 16 other members in partnership with Facebook.

Other options have emerged from a global consultation conducted by Facebook to obtain feedback from the responsible board.

The members, who work part-time, include human rights lawyers, academics, journalists, the Nobel Peace Prize winner and a judge of the European Court of Human Rights. One member, Pamela Karlan, has recently left to join Biden’s management and will take her place.

Members are paid by a trust created by Facebook and will serve for three years for more than nine years.

Trustees may remove a member before the end of their term of violation of the board’s code of conduct, but not with content decisions.

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